Terms and Conditions for Gardeners Cheam

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Cheam. They apply to domestic and small commercial customers who book routine or one-off garden work, including maintenance, clearance, pruning, lawn care, planting, and seasonal tasks. By making a booking, the customer agrees to these terms in full. Where a written estimate, quotation, or service description is provided, it should be read alongside these Terms and Conditions, but these terms will prevail unless expressly agreed otherwise in writing.

For clarity, references to we, us, and our mean the gardening service provider, and references to you and your mean the customer. These terms are intended to be fair, transparent, and consistent with UK consumer law. They are designed to explain what customers can expect from a professional Gardener Cheam service, while also setting out the responsibilities that apply before, during, and after the work is carried out.

No part of these terms affects your statutory rights as a consumer. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. The headings are included for convenience only and do not affect interpretation.

1. Booking Process

Bookings may be made by telephone, email, online request, or through any other method we make available from time to time. A booking is only confirmed once we have accepted the request and, where applicable, provided a date, estimated duration, or written quotation. Until confirmation is issued, no fixed slot is guaranteed. In busy periods, availability may change, and we may offer alternative dates or times to accommodate workload and seasonal demand.

When arranging gardening services in Cheam, you must provide accurate information about the property, the size and condition of the garden, access arrangements, parking considerations, utility locations, pets, and any known hazards. If the information supplied is incomplete or misleading, we may revise the price, change the scope of work, or decline the booking. Any estimate given before an on-site inspection is based on the details available at that time and may be adjusted if the actual conditions differ materially.

We may request photographs, measurements, or a site visit before confirming certain jobs. This helps us determine the correct labour, equipment, and time required. For recurring maintenance visits, we may agree a regular schedule, but the exact timing may vary due to weather, staff availability, and operational requirements. You are responsible for ensuring access to the property at the agreed time, including the availability of keys, codes, or an authorised person if needed.

2. Pricing and Payments

All prices are quoted in pounds sterling and may be provided as fixed fees, hourly rates, or estimated charges depending on the nature of the work. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or amended if the scope changes or if there is a significant delay before the work is booked. Prices may include labour, standard tools, and ordinary consumables, but specialist materials, waste removal, and third-party charges may be extra.

Unless we agree credit terms in writing, payment is due on completion of the job or, for larger projects, according to the staged payment schedule set out in the quotation. We may accept bank transfer, card payment, or other payment methods notified to you in advance. Where an invoice is issued, it must be settled within the stated timeframe. Late payments may result in suspension of future services and, where permitted by law, interest or reasonable recovery costs may be added.

If additional work is requested during the visit, we will normally explain the extra cost before proceeding, provided this is reasonably practicable. If work is necessary to complete the original request safely or properly, and the extra cost is minor, we may carry it out and include it on the final invoice. In all cases, Gardeners Cheam will act reasonably and keep charges proportionate to the service delivered.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. For standard visits, we ask for at least 24 hours’ notice, although more notice may be required for larger jobs, supplied materials, or reserved project dates. If you cancel at short notice, fail to provide access, or are not ready for the visit, we may charge a cancellation fee to cover wasted time, travel, or preparatory work already undertaken.

Where we need to cancel or rearrange, we will seek to give notice as early as possible and offer an alternative appointment. We are not liable for delay caused by circumstances beyond our control, including severe weather, traffic disruption, illness, accidents, equipment failure, or supplier delays. Gardening work is often weather-dependent, and we may reasonably postpone tasks such as mowing, hedge cutting, spraying, or planting if conditions would make the work unsafe or ineffective.

If a cancellation occurs after materials have been ordered or specific labour has been reserved, we may charge those incurred costs where they cannot reasonably be recovered. If a deposit has been taken, it may be used to offset any genuine losses. Any remaining balance will be returned in accordance with applicable law and our invoicing procedures. We will always aim to handle cancellations fairly and without unnecessary delay.

4. Service Standards and Customer Responsibilities

We will carry out gardening services with reasonable skill and care, using suitable methods and equipment for the agreed task. However, plants, lawns, shrubs, and trees are living materials and outcomes may depend on weather, soil condition, disease, prior neglect, or other factors outside our control. Unless specifically agreed, we do not guarantee the survival, flowering, regrowth, or long-term performance of any planting or treatment.

You are responsible for informing us of any known underground services, fragile structures, hidden hazards, protected plants, or restrictions affecting the site. You must also ensure that pets, children, and visitors are kept safely away from areas where work is being carried out. If we identify a health and safety concern, we may pause work until the issue is resolved or amend the service to reduce risk. We may also refuse to use tools, chemicals, or machinery where conditions are unsafe or inappropriate.

Where waste, cuttings, or green material is to be left on site, it will be placed in a reasonable location unless otherwise agreed. If you ask us to remove waste, the amount, type, and disposal method may affect the price. We reserve the right to refuse tasks that fall outside our usual scope, are unlawful, or would create an unacceptable risk to property, people, or the environment.

5. Liability and Limitations

We accept responsibility for loss or damage caused by our negligence, but our liability is limited to the direct loss reasonably foreseeable at the time the contract was formed. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Nothing in these terms limits your rights where we are required by law to accept responsibility.

We are not liable for pre-existing defects, hidden damage, deterioration due to age, structural failure, plant disease present before the work, or damage caused by third parties after our visit. Where we are asked to work near delicate surfaces, irrigation systems, ornaments, fencing, paving, or glass, you should tell us in advance. Reasonable care will be taken, but minor marks, natural wear, or incidental disturbance can occur during normal garden operations.

If damage is alleged, you must notify us as soon as reasonably possible and provide enough information for us to investigate. Where appropriate, we may inspect the area, request photographs, or arrange a remedy. We will not be responsible for losses arising from your failure to maintain the garden after our work, to follow our reasonable recommendations, or to disclose relevant information before the service began.

6. Waste Regulations and Disposal

All green waste, soil, branches, turf, leaves, and similar materials must be handled in accordance with applicable UK waste law and environmental obligations. Where we remove waste, we will do so only by lawful means and through appropriate disposal or recycling routes. We may separate recyclable material where practical and may refuse to remove items that are classified as hazardous, contaminated, or outside the agreed scope.

You must not ask us to dispose of controlled waste, chemicals, asbestos, medical waste, oil, gas cylinders, or other hazardous substances unless we have expressly agreed in writing and are legally able to handle them. If such items are found on site, work may be suspended until safe arrangements are made. Any additional charges associated with specialist disposal, licensing, or protective measures will be payable by you if the need for them arises from your instructions or the condition of the site.

Waste transfer documentation may be provided where required by law or by the nature of the disposal arrangement. If waste is left on your premises, it becomes your responsibility once the job is completed, unless we have agreed to remove it. We will act responsibly to reduce unnecessary landfill use and to minimise environmental impact wherever reasonably possible.

7. Complaints, Changes, and Communication

We aim to deliver a reliable and professional gardeners in Cheam service, but if you are dissatisfied with any aspect of the work, you should tell us promptly so that we can review the issue. Complaints should include enough detail to allow us to assess the concern, and we may request access to the relevant area. We will consider reasonable solutions where a fault in our workmanship is identified.

If you ask us to change the agreed scope of services, we may revise the price, timing, or materials needed. Any change should be confirmed in writing where practical. Verbal instructions may be acted upon during a visit, but they may also affect the final charge. Communication from us may be sent by email, text, or other recorded means, and such notices will be treated as received when sent unless delivery failure is known to us.

Nothing in this section obliges us to continue work where the relationship has broken down, access is denied, payment is overdue, or the site presents a serious safety concern. In such cases, we may suspend or end the service on reasonable notice.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. If you are a consumer resident in the United Kingdom, you may benefit from mandatory protections under your local consumer law, and nothing in these terms is intended to remove or restrict those rights. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, although we encourage the parties to try to resolve issues informally before taking formal action.

By booking gardening services with us, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a clear, lawful, and professional working relationship for all Gardeners Cheam customers, whether the task is a single visit or an ongoing maintenance arrangement.